customer service

Don’t Forget: Customers are Still Customers Post-Purchase

It’s one of the easiest mistakes to make, but it can be fatal for your business if you make it. You can do everything right. You can develop an excellent website, an awesome brand, a killer soci...[Read More]

Human Communication Produces Results in E-Commerce

E-commerce store owners have a lot on their plate. There are concerns over pricing, inventory, sales and email strategies, and of course … how do I compete during a time in which Amazon is domin...[Read More]

The Cost of Free Returns Is Hitting a Breaking Point

If you’re anything like me, Christmas Day comes as a relief. It’s finally time to give out those gifts that have been hidden around the house all month after you purchased them during a Cy...[Read More]

How Your E-Commerce Brand Can Make a Great First Impression

First impressions have incredible strength in nearly every aspect of our lives. That’s simply a product of how we’re wired, and it’s no different in e-commerce. If your online busine...[Read More]

Customer Retention: The Best Tips and Tricks From the Experts

Advertising costs for e-commerce businesses are rapidly on the rise. Overall, customer acquisition costs have gone up nearly 50 percent just within the past five years. That trend is going to continue...[Read More]

Help Me Help You: An Easy Return Policy Can Make Your Store Shine

Sometimes, it’s just not meant to be. You coax a customer into your store, you show them what you’ve got, they’re impressed enough to buy, but then somewhere down the line, they want...[Read More]

Unforgettable Unboxing: Unique Units are Unparalleled

Unwrapping presents on Christmas is one of the most enjoyable things you can do. The thrill of ripping off the wrapping paper, guessing what’s inside, and getting that toy you always wanted prov...[Read More]

5 Quotes from ‘The Room’ to Help You Retain Customers

Tommy Wiseau’s self-written, self-directed, self-starring, cult classic “The Room” is often called the best worst movie ever made. It was described in 2003 by Variety as, “A mo...[Read More]

How Elite Customer Service Can Help Your E-Commerce Business Thrive

E-commerce customer service can be easy to overlook. After all, e-commerce is inherently a form of business that presents a bit of detachment from the consumer compared to traditional retail. Still, w...[Read More]